All tours begin at The Forks Market Plaza, near the main entrance. A confirmation email with detailed meeting instructions and a map link will be sent after booking.

No. This is a guided tasting experience meant to educate and connect, not a full meal. Small, meaningful portions are provided.

Yes, for guests aged 10 and up. Younger children may find the content and tasting less engaging.

Yes! We work with families, schools, organizations, and tour operators to create custom Indigenous-led experiences. Reach out and we’ll help design something meaningful for your group.

Please note this experience includes roasted nuts and dried berries. Due to the nature of the program, we cannot guarantee an allergen-free environment.

Yes. All ingredients are prepared ahead of time. We cook onsite and follow food safety protocols and fire regulations.

The experience runs outdoors in fair weather. In the case of heavy rain, lightning, or extreme wind, we will reschedule or refund your booking.

Cancellations must be made at least 72 hours in advance for a full refund. For cancellations within 72 hours or no-shows, the booking is non-refundable.

Absolutely. This experience is well-suited for private bookings, schools, or team-building events. Group minimum is 20 guests.

Individuals: All reservations for individuals can be processed at our storefront location or through our secure online booking platform - Checkfront.  Reservations can be made by individuals or through a travel agent. Full payment for the tour is due at the time of booking.

Groups: For group reservations, our team is happy to assist you directly to ensure we are meeting the needs of your visit with us. Group bookings represent groups over 15 or private groups with less than 15 participants.

If your reservation is made at least 14 days in advance, we require a 50% deposit at the time of booking to confirm your reservation with the final amount due 14 days prior to the start of your tour booking. If your reservation is made less than 14 days prior to your tour date a full payment will be due at the time of the booking.

Payments Accepted:  Credit card payments received through Checkfront - Visa/Mastercard E-Transfer – Hello@turtletours.ca

Individuals

If you must cancel your tour, as we know conflicts can come up, please email us at hello@turtletours.ca no later than 72 hours (Winnipeg time) prior to the start of your tour for a full refund. If you do not contact our office within the indicated time or need to cancel within 72 hours of your tour time no refund will apply.

Groups

Due to the many considerations for a group booking we will require advance notice of a cancellation. If you cancel more than 1 week prior to the start of your reservation we will refund you minis a 20% Booking fee. If you need to cancel within the week prior no refund would apply unless Turtle Tours needs to cancel for safety reasons.

For both types no refunds will be issued for no shows or missed parts of the tour if you arrive late or need to leave the tour early.

Weather Clause:

 Turtle Tours operates rain or shine please dress appropriately for the weather. In cases of extreme weather, (e.g., high winds, lightning, or unsafe conditions), we reserve the right tore schedule or cancel for safety. Guests will be contacted promptly in the event of a weather-related cancellation.