Tours run rain or shine. Please dress for the weather and bring an umbrella or raincoat if needed. Comfortable footwear is also recommended.

Yes! The tour is great for children aged 6 and up. It’s engaging, story-driven, and encourages curiosity. We also offer a discounted child rate.

Absolutely. Kids 5 and under can join for free with a paying adult. Just note that we don’t provide headsets for this age group, so they’ll need to stay close during the tour.

The tours are 45 minutes or 60 minutes (with a visit to the Treaty Relations Centre) and involves light walking along accessible, paved paths at The Forks. The pace is relaxed and family-friendly.

Yes. The route is flat and fully accessible. If you have specific mobility needs, let us know and we’ll do our best to accommodate.

All tours begin at The Forks Market Plaza, near the main entrance. A confirmation email with detailed meeting instructions and a map link will be sent after booking.

Yes — The Forks has multiple nearby parking lots. Hourly and daily rates apply. We recommend arriving at least 10 minutes early.

All group tours can be booked online. All other tours are available on a walk-in basis, subject to availability

Yes! We work with families, schools, organizations, and tour operators to create custom Indigenous-led experiences. Reach out and we’ll help design something meaningful for your group.

Cancellation Policy:

We understand that plans can change. Please review our cancellation policy carefully before booking.

• Cancellation & No-Show Policy

 •  If you cancel 7 days or more before your scheduled booking date, you will receive a refund minus a $25 administrative fee.

 • If you cancel within 6 days of your scheduled booking date, including same-day or next-day bookings, your booking is non-refundable.

 • No-shows or cancellations made after the experience start time are considered non-refundable.

Weather Clause:

Turtle Tours operates rain or shine please dress appropriately for the weather. In cases of extreme weather, (e.g., high winds, lightning, or unsafe conditions), we reserve the right tore schedule or cancel for safety. Guests will be contacted promptly in the event of a weather-related cancellation.

Individuals

All reservations for individuals can be processed at our storefront location or through our secure online booking platform - Checkfront. Reservations can be made by individuals or through a travel agent. Full payment for the tour is due at the time of booking.

Groups

For group reservations, our team is happy to assist you directly to ensure we are meeting the needs of your visit with us. Group bookings represent groups over 15 or private groups with less than 15 participants.

If your reservation is made at least 14 days in advance, we require a 50% deposit at the time of booking to confirm your reservation with the final amount due 14 days prior to the start of your tour booking. If your reservation is made less than 14 days prior to your tour date a full payment will be due at the time of the booking.

Payments Accepted: Credit card payments received through Checkfront - Visa/MastercardE-Transfer – to: Hello@turtletours.ca

TURTLE TOURS

Liability Waiver, Release, and Assumption of Risk Agreement

Please read this document carefully. You will be required to sign this waiver before participating in any guided walking tour with Turtle Tours.

I understand and confirm that my participation in a Turtle Tours walking tour is entirely voluntary. I affirm that I am in good physical and mental health and have no condition that would make me particularly susceptible to injury or illness during the tour.

I acknowledge that Turtle Tours walking tours take place in public and outdoor environments that may involve unpredictable and uncontrolled conditions. I understand that potential hazards include, but are not limited to:

·       Uneven or unstable walking surfaces, steps, curbs, and narrow passageways

·       Wet, slippery, or poorly lit areas

·       Traffic, bicycles, and road crossings or detours due to construction or public events

·       Exposure to varying weather conditions

I voluntarily assume full responsibility for all risks associated with participating in a Turtle Tours walking tour. I understand that Turtle Tours staff and guides will make reasonable efforts to provide a safe experience, but I accept full personal responsibility for any injuries, damages, losses, or liabilities that may occur.

I hereby release, waive, and discharge Turtle Tours and all of its affiliated entities, owners, officers, employees, contractors, representatives, successors, and assigns (collectively, the “Released Parties”) from any and all claims, demands, causes of action, damages, losses, or liabilities—whether known or unknown—arising out of or related to my participation in any Turtle Tours activity. This includes claims arising from the negligence of the Released Parties.

I agree to indemnify and hold harmless the Released Parties from and against all claims, actions, suits, proceedings, costs, expenses, damages, and liabilities (including attorney’s fees) brought by any third party arising out of my conduct during a Turtle Tours activity.

If any provision of this agreement is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

I grant Turtle Tours the royalty-free right to use photographs, videos, or digital images of me taken during the tour for promotional, marketing, educational, or informational purposes.

I authorize Turtle Tours to provide or arrange for medical treatment, emergency transportation, or assistance in the event of illness or injury. I understand that this does not create a duty or obligation on the part of Turtle Tours to provide such services and that I retain the right to refuse treatment unless incapacitated.

By booking this tour, I acknowledge that I have read, understood, and agree to the terms of this waiver and release.